Can I use a thermal printer to print my label?
We are able to send labels which are sized in a format perfect for thermal printers.
To request this format of label, please click on the link below to chat to our live help team.

I am unable to print a label. Which service can I use?
There are some services available which do not require a printer.
We recommend using the Print in Store service from Collect+. You can also use DX, Parcelforce (collection service only), City Sprint or Palletforce and the driver will bring labels to the collection point, so you can just hand write the delivery address onto the parcel.
For European services, you can use Parcelforce (collection service only) and again the driver will bring labels to the collection point.
When you process a quote, the services that do not require a printer can be found in the service descriptions listed under the service name. You can click here to obtain a quick quote.

What documents do I need to send outside of the EU?
All items travelling outside the EU require commercial invoices. There is no need to worry, as the necessary documents will be printed along with the airway bill label at the end of your order.
When booking international shipping, you will be asked for details of the parcel. Please ensure that all the information entered on the invoice is correct, with a full breakdown of what is being sent and a value per item. This is a legal requirement and failure to disclose the full contents and values of the parcel may result in it being held by customs in the recipient country. They may also levy charges on the parcel which are outside our control.
There are some items to certain destinations where additional documentation may be required. As every parcel is treated differently in customs it’s very difficult for us to advise beforehand what additional documentation may be needed, however if it becomes apparent when your parcel is in transit that we require further information then we shall contact you via e-mail as soon as the courier have made us aware.
Which countries are inside the EU?